Shipping and Returns Policy

       Shipping Policy

1. Processing Time:

   • All orders are processed within [1-3] business days. Orders are not shipped or delivered on weekends or holidays.

2. Shipping Rates and Delivery Estimates:

   • Shipping charges for your order will be calculated and displayed at checkout.
   • Estimated delivery time is [5-7] business days for standard shipping and [1-3] business days for express shipping, depending on your location.
   • Delivery delays can occasionally occur.

3. Shipment Confirmation and Order Tracking:

   • You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes:

   • ZakkoJewelry is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages:

   • ZakkoJewelry is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
   • Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

1. Return Period:

   • You have [30] days from the date you received your item to request a return.

2. Eligibility for Returns:

   • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
   • Several types of goods are exempt from being returned, such as perishable goods, custom products, and personal care items.

3. Return Process:

   • To initiate a return, please contact us at [email address] with your order number and the reason for the return.
   • If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.
   • Items sent back to us without first requesting a return will not be accepted.

4. Refunds:

   • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [10] business days.

5. Exchanges:

   • The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.

6. Non-returnable Items:

   • Gift cards
   • Downloadable software products
   • Some health and personal care items

Contact Us

If you have any questions about our shipping and returns policy, please contact us at:

ZakkoJewelry
[Address]
[Email Address]
[Phone Number]